Mi Acueductos is the official mobile portal from the Puerto Rico Aqueduct and Sewer Authority (PRASA) for water and sewer account management. It centralizes bill review, payments, service requests, and issue reporting in a secure digital space. Customers can check balances, dispute charges, and manage residential services without visiting an office.
Mi Acueductos: A Water Utility Management App for Everyday Needs
Once inside the platform, account holders see a clear snapshot of their current balance, charges, due date, and latest payment activity. The dashboard is designed around quick navigation, so users can move from invoice review to payment history without confusion. This water utility management app keeps essential account details organized for owners and renters alike.
Account Information, Payments, and Billing Disputes
One of the main strengths of this tool is how it handles billing tasks. Customers can view, download, or print their electric invoice, process payments with a credit card, checking account, or savings account, and review a complete history of previous transactions. The platform also identifies the service location, mailing address, and current account condition for every registered property.
Disputes are also handled directly through the app. If a charged amount seems incorrect, the customer can submit a billing dispute before the due date. When a payment appears as in transit or has not been credited to the account, an online claim can be filed quickly. Missing invoices can be reported by selecting the account and providing a short explanation, which gives residents a reliable way to resolve common billing problems.
Service Requests, Issue Reporting, and Secure Registration
Mi Acueductos makes it easy to report water service issues online. Instead of waiting on hold, a customer can take a photo, enter basic details, and send the report directly from a mobile phone. This is especially helpful for leak detection, meter concerns, and other visible service interruptions. The same platform handles new residential service activation, cancellation requests, repayment plan applications, and meter reading submissions.
Registration is free and open to all PRASA customers. To create an account, users need a valid email address and a mobile device or computer. This PRASA customer portal uses multifactor authentication to confirm identity, sending a security code by text message or email. Passwords require at least twelve characters with uppercase, lowercase, and a special character, and profile activation must be completed through a confirmation email. Once activated, the portal keeps every service request and billing detail accessible from one dashboard.
