Service Fusion is a cloud-based field service management (FSM) software that unifies office and field operations. It boosts productivity by 40% through automated workflows, real-time coordination, and seamless tool integrations, tailored for businesses with mobile workforces.
Drag-and-Drop Scheduling & Real-Time Dispatching
Service Fusion simplifies team coordination with an intuitive drag-and-drop scheduling interface that prevents job overlap. Dispatchers assign tasks based on technician availability and proximity, while real-time updates sync between the office and field. Service Fusion ensures clear communication, reducing delays and keeping customer requests on track without manual follow-ups.
AI-Optimized GPS Route Planning & Fleet Tracking
Service Fusion’s GPS tool optimizes routes for speed, fuel costs, traffic, and customer preferences, adjusting in real time as jobs shift. It tracks vehicle location, idle time, engine status, and driver behavior to enhance accountability. Service Fusion cuts travel expenses and improves efficiency, ensuring technicians reach job sites promptly.
Custom Estimates & Automated Invoicing with QuickBooks Sync
Service Fusion lets users create estimates with pre-built or custom templates, auto-populating rates, taxes, and customer data. Estimates convert to work orders instantly, and invoices generate automatically after job completion. The seamless QuickBooks integration eliminates manual data entry, keeping financial records accurate and accessible within Service Fusion.
Mobile App for Technicians: Job Management On-Site
The Service Fusion mobile app equips field technicians to access schedules, customer details, and work orders on smartphones. They can update job statuses, upload photos, collect digital signatures, and process payments in real time. Push notifications and map navigation keep technicians connected, reducing paperwork and speeding up job closure with Service Fusion.
Customer Management with Automated Reminders & Web Portal
Service Fusion centralizes customer data—contact info, service history, contracts, and notes—for access anywhere. It sends automated SMS/email reminders for appointments and status changes, keeping customers informed. The branded customer web portal lets clients request service, view history, and manage accounts, strengthening loyalty through Service Fusion.
Inventory Tracking & Job Costing Across Warehouses/Vans
Service Fusion tracks inventory levels across warehouses, vans, and trucks, ensuring technicians have necessary supplies. Its job costing tool monitors labor, materials, and expenses, helping businesses stay on budget. Service Fusion provides clear visibility into resource usage, supporting data-driven decisions to optimize profitability and reduce waste.
Key Features
- Drag-and-drop scheduling and real-time dispatching
- AI-optimized GPS route planning and fleet tracking
- Automated invoicing with QuickBooks integration
- Mobile app for on-site job management and payments
- Customer management with automated reminders
- Inventory tracking and job costing tools
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